About the Role

Account Representative II

• Job Category: Patient Financial Services

• Location: Tampa, FL

• Pay Range: $19.41 – $36.10

• Location Type: Fully Remote

• Facility: AdventHealth Corporate

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

3100 E FLETCHER AVE

City:

TAMPA

State:

Florida

Postal Code:

33613

Job Description:

• Demonstrate AdventHealth’s service standards through consistent behavior. 

• Collaborate with insurance payers to ensure accurate billing, collections, and denial resolution. Participate in calls, review AR reports, and escalate issues as needed. 

• Analyze payer contracts to ensure proper reimbursement and identify inconsistencies; communicate findings and updates to the team. 

• Work daily follow-up reports to meet productivity goals; escalate barriers to leadership as needed. 

• Respond to correspondence related to denials, underpayments, and billing issues. Provide written communication to payers and patients regarding claim status or additional information requests. 

• Review account history and determine appropriate actions to resolve accounts, including billing, follow-up, or collections. 

• Initiate contact with patients, insurers, or employers as needed; submit primary and secondary claims appropriately. 

• Accurately document all billing, denial, and collection activities, including escalations. 

• Process appeals, refunds, reinstatements, and claim rejections. 

• Maintain consistent communication with team members and leadership; participate in meetings and assigned projects. 

• Support team development by assisting with training, audits, and performance feedback. 

• Ensure HIPAA compliance by verifying caller authorization prior to sharing account information. 

• Take on additional departmental projects and other duties as assigned. 

• Maintain productivity standards and handle increased workload expectations as experience grows. 

• Ability to pass Epic training in first 30 days of starting

• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Ability to maintain confidentiality and exercise discretion with sensitive information. [Required]

• Adaptability to changing organizational and operational needs. [Required]

• Working knowledge of the Revenue Cycle, including Charge Capture, Access, HIM, Coding, Utilization Management, and Patient Financial Services. [Required]

• Strong communication skills (verbal and written). [Required]

• Self-motivated with strong problem-solving ability. [Required]

• Typing proficiency (minimum 20 WPM). [Required]

• Basic math proficiency. [Required]

• Proficiency in Microsoft Office (Word, Excel). [Required]

• Strong analytical and research skills. [Required]

• Ability to work in remote or hybrid environments. [Required]

• Experience with SSI Claims Scrubber [Preferred] 

• Experience with Epic [Preferred]

Education:

• High School Grad or Equiv [Required]

• Associates degree [Preferred]

Field of Study:

• In business or a related field

Work Experience:

• 3+ years of experience or revenue cycle operations experience [Required]

Licenses and Certifications:

• Certified Revenue Cycle Rep (CRCR) [Preferred]

Pay Range:

$19.41 – $36.10