Accounting Services Support Specialist

About the Role

Title: Accounting Services Support Specialist

Location: Franklin, TN 37067, USA

Requisition Number: ACCOU004470

Full-Time Hybrid

Job Description:

POSITION SUMMARY

The Accounting Services Support Specialist serves as the deputy to the Manager, Accounting Support Service, overseeing vendor, lessee, and landlord setup in the accounting system, coordinating workload management through Jira, and assisting with contract and lease compliance reviews. This role acts as a point of escalation for inquiries, helps ensure service standards are met, and provides day-to-day leadership support within the team. The Specialist collaborates with cross-functional departments, participates in process improvement initiatives, and provides reliable backup for managerial responsibilities when needed.

ESSENTIAL FUNCTIONS

May perform any or all the following duties:

• Assists the Manager, Accounting Operations, with oversight of vendor, lessee, and landlord setup and maintenance in the accounting system.

• Coordinates with the legal department on all International and Domestic Franchise Agreements, Development Agreements, and Multi-Unit Development Agreements.

• Enters each of the aforementioned agreement types into the Enterprise Resource Planning System (ERP) to ensure the complete and accurate recognition of Franchise and Development revenues for the company.

• Monitors Jira ticket queues and shared inboxes, helping prioritize and distribute workload to ensure service levels are met.

• Serves as a point of escalation for complex accounting service inquiries, resolving issues or coordinating with Accounts Payable, Accounts Receivable, Lease Accounting, Lease Administration, and Fixed Assets.

• Provides guidance and informal mentoring to support team members on processes, procedures, and best practices.

• Assists with reporting on workload, KPIs, and performance metrics.

• Participates in testing system enhancements, process changes, and special projects to improve efficiency and accuracy.

• Collaborates with cross-functional partners (Finance, Legal, and Operations) to resolve issues and ensure seamless process execution.

• Provides backup coverage for the Manager, Accounting Operations, as assigned.

• Performs other duties as assigned to support departmental goals.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• 3-5 years of progressive experience in accounting operations, financial systems, or related field.

• Bachelor's degree in accounting, finance, business administration, or related field (preferred).

• Prior experience with contract or lease review and vendor/customer setup strongly preferred.

• Familiarity with PeopleSoft or other enterprise-level financial systems; experience with Jira (or similar ticketing platforms) preferred.

• Demonstrated ability to manage priorities, delegate tasks, and provide team support.

• Strong organizational skills to handle multiple projects and competing deadlines.

• Excellent written and verbal communication skills with a professional and customer-service orientation.

• Strong analytical and problem-solving abilities, with the judgment to escalate issues appropriately.

• High level of confidentiality and integrity in handling sensitive information.

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams).

WORK ENVIRONMENT

• Restaurant Support Center operates in a fast-paced, high-volume, deadline-driven environment. The role follows a hybrid work model, requiring on-site presence in the office every Tuesday, Wednesday, and Thursday.

PHYSICAL DEMANDS

• Frequent interaction with internal and external partners by phone and electronic communications.

• Extended periods of sitting, telephone use, typing, and computer operation.

• Strong interactive verbal and listening skills required for extended periods.

The Company retains the right to change or assign other duties to this position as deemed appropriate, with or without notice