About the Role

Administrative Assistant

Location: United States, Remote

Placement Type: N/A

Salary: $31.96-35.96 Hourly

This is an exciting opportunity to join a leading healthcare organization, partnered with Aquent, where your work will directly impact the patient experience and the operational efficiency of critical services. We are seeking a highly motivated and detail-oriented individual to play a vital role in ensuring a smooth and accurate start to every patient’s journey.

Your meticulous attention to detail and compassionate approach will be crucial in facilitating timely care, upholding privacy standards, and contributing significantly to the overall financial health and seamless functioning of our patient services. This role is at the heart of our commitment to providing exceptional care, and you’ll be instrumental in creating a positive first impression for those seeking our services.

To be considered for this role, you must:

• Be authorized to work in the United States

• Not require sponsorship of any kind for the duration of the assignment

• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position

• Be able to work Pacific Time Zone hours

What You’ll Do:

You will be at the forefront of patient interaction, managing the essential processes that enable individuals to access care. This includes comprehensive patient intake, ensuring all necessary information is gathered accurately and efficiently. Your daily efforts will directly contribute to a positive patient experience and the operational excellence of our healthcare services.

• Complete the patient admission and intake process in accordance with established policies and procedures.

• Obtain and accurately document required deductibles, co-payments, and deposits.

• Collect necessary signatures on all intake-related documents.

• Manage patient belongings following departmental guidelines.

• Scan all relevant documentation into electronic systems before the end of your shift.

• Utilize various online systems to gather insurance and patient demographic information.

• Prioritize tasks effectively during peak periods to enhance customer service, operational efficiency, and financial benefit.

• Cultivate strong cooperative relationships with colleagues and clinical staff, providing necessary patient-related materials promptly.

• Process updates and communications from clinical teams in a timely manner.

• Collaborate effectively within a team environment, offering and seeking assistance as needed, and maintaining high-quality work with minimal supervision.

• Deliver sensitive, timely, and appropriate customer service across all patient service areas.

• Distribute the Notice of Privacy Practices in compliance with regulations and organizational policy.

• Maintain a sensitive, solution-oriented, and professional demeanor at all times.

• Actively participate in departmental meetings, workshops, and training sessions.

• Foster collaborative working relationships with both internal and external partners, including emergency services and regulatory agencies.

• Channel stress constructively to complete tasks and foster a positive work environment.

• Ensure office equipment is functional and be proficient in downtime procedures and workaround solutions.

• Perform additional duties as assigned to support departmental operations

What You’ll Bring

• High school diploma.

• Typing speed of 30 words per minute.

• Proficiency in using multiple computer programs simultaneously.

• Excellent verbal and written communication skills.

• Strong customer service orientation.

• Self-motivation with the ability to prioritize tasks effectively.

• Capability to work at both stationary and mobile workstations, accommodating sitting and standing requirements.

• Ability to collaborate effectively with a diverse staff in a sensitive and demanding environment.

• Flexible availability to accommodate training and work schedules.

What Will Set You Apart:

• An Associate’s (AA) degree.

• Proficiency in a second language.

The target hiring compensation range for this role is $31.96 – $35.96 an hour.

Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location