Administrative Assistant, Telecommunication

About the Role

Administrative Assistant, Telecommunication (Drop Bury)

Phoenix, AZ • Drop Bury

Job Type

Full-time

Description

We have an exciting opportunity for an Administrative Assistant to join our Drop Bury team. In this role you will assist the drop bury teams with requesting utility locates, dispatching and answer calls from technicians in the field and assist with administrative duties such as data entry and reporting. The ideal individual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills.

This position will be worked from your home office in the AZ area and on the PST time zone

Why TAK?

• Full Time - Sun - Sat (40 hours a week between 8:00am - 7:30pm) 

• Must be able to work 1 weekend day (Sat or Sun) - will have a day off during the week

• Paid Weekly

• Compensation: $18 - $22 per hour, DOE

• Full Benefits Package (Medical, Dental & Vision)

• Paid Time Off

• 401(k) with Company Match!

• 25K Company Paid Life Insurance

• Independent Work & Team Collaboration

• Career Development & Advancement Opportunities!

The Role

• Manage calls and support to assist in driving positive field productivity

• Key and maintain accurate customer service history and service call records

• Assist daily with requesting utility locates as needed

• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data

• Close work orders using proper solution and clear codes

• Ad hoc reporting as requested

• Support administrative functions of the office

• Dispatch service requests to available technicians; act as liaison between technician and customer service team members

• Strive to provide the best customer experience every day

• Other duties as assigned

Requirements

• Manage calls and support to assist in driving positive field productivity

• Key and maintain accurate customer service history and service call records

• Assist daily with requesting utility locates as needed

• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data

• Close work orders using proper solution and clear codes

• Ad hoc reporting as requested

• Support administrative functions of the office

• Dispatch service requests to available technicians; act as liaison between technician and customer service team members

• Strive to provide the best customer experience every day

• Other duties as assigned

• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving

• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Salary Description

$18 - $22 hourly, DOE