Administrative Specialist (University of Southern Maine - USM)

About the Role

Title: Administrative Specialist CL2- YourPace Enrollment (Remote or Hybrid Option)

Location: Presque Isle United States

Job Description:

JobID: 2789

Category: Administrative Support

JobSchedule: Full time

JobShift:

Bargaining Unit:

The University of Maine at Presque Isle seeks an Administrative Specialist (CL2)- YourPace Enrollment to provide enrollment and registration support for YourPace students, ensuring accurate, timely, and compliant course enrollment and student record management. The role monitors enrollment activity, degree progress, and eligibility for course additions, while maintaining MaineStreet and degree audit accuracy and supporting student success through coordination with Academic Success Coaches and campus partners.

This is a full-time position with a fixed schedule of Thursday through Monday, 8:00 a.m. to 4:30 p.m., designed to ensure consistent and timely processing of enrollment requests and student support needs.

Remote or hybrid work is available; however, a dedicated, private remote workspace is required. The workspace must support confidential conversations, comply with FERPA requirements, and be large enough to accommodate a full workstation setup, including two monitors and docking equipment. Occasional travel may be required for training, meetings, or events.

The starting rate for this full time position is $20.39 (non-negotiable) for a new hire or the appropriate transfer rate for a current employee within the ACSUM collective bargaining unit. In addition, the University will contribute up to a 4% matching contribution to the UMS retirement plan. Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America's Well Workplace Award and offers a wellness program.

For a complete list of responsibilities and qualifications, please review the complete job description.

Required Qualifications:

• High school diploma or equivalent (G.E.D.) and sufficient experience.

• Two years of administrative support experience.

• Technology Requirements: Stable, high-speed internet connection (minimum 25 Mbps; hotspots are not acceptable).

• A dedicated, private remote workspace is required for remote or hybrid work. The space must be suitable for confidential conversations, compliant with FERPA requirements, and able to accommodate a full workstation including two monitors and docking equipment.

• Completion of a Remote Work Agreement Form.

Skills & Competencies:

• Superior written and verbal communication skills are critical. Must possess the ability to craft clear, accurate, and professional emails, as well as confidently and warmly guide students over the phone. Active listening skills are a must.

• Basic computer skills including proficiency in MS Word, Excel, Google applications, and communication technology (e.g., Zoom). Ability to navigate multiple software applications simultaneously.

• An outgoing, positive manner with the ability to connect, motivate, and inspire people. Ability to relate to a diverse pool of prospective students with tact, diplomacy, and discretion.

• Perseverance, high attention to detail, and excellent organizational skills. Ability to manage multiple projects, multitask, and work flexibly both independently and as part of a team.

• Experience working in Salesforce, MaineStreet, and ImageNow is highly valued.

Preferred Qualifications:

• Bachelor's degree preferred; candidates with an Associate's degree combined with related experience as an educator, or in admissions, tutoring, counseling, customer service, or sales will be considered.

• Equivalent relevant experience specifically as an educator, or in admissions, tutoring, counseling, customer service, or sales.

• Previous experience managing multiple projects and adapting to changing priorities in a higher education environment.

About the University

For more than a century, the University of Maine at Presque Isle has been helping students find their path to great professional careers providing its 3,000 traditional and non-traditional students from all areas of the state, country, and world with life-changing opportunities in a caring, small-university environment.

The university sits on 150 acres surrounded by the rolling hills and potato fields of northern Maine and the university strives to be the region's premier learning institution while helping to stimulate cultural and economic development in Aroostook County and the State of Maine. The university serves as an educational and cultural center for the area and its facilities are utilized for lectures, programs, concerts, dance performances, exhibits, and plays that benefit the entire region.

Learn more about what Aroostook County has to offer here.

Equal Opportunity Statement-The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment.

Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare.