Associate Product Manager

Where Mental Health Meets Technology: At Sessions Health, we’re on a mission to make the lives of mental health providers easier. As an innovative and ethics-first company, we help mental health practices run with confidence. Our business practices are guided by the same ethical standards that guide therapists. Come join a fast-growing technology company reshaping how mental health providers run their practice.

As an Associate Product Manager at Sessions Health, you will support the growth and development of our electronic health record platform while building foundational product management skills. Working closely with the Lead Product Manager, Senior Product Designer, engineering team, stakeholders, and customer-facing staff, you will contribute to feature development, customer research, and product optimization in our focused healthcare technology company. This remote role reports directly to the Lead Product Manager and is designed for early-career professionals seeking mentorship and hands-on experience in SaaS product development.

Description

Key Responsibilities

Sessions Health serves thousands of mental health professionals with our HIPAA-compliant, cloud-based electronic health record (EHR) platform. Our mission is to streamline the work of therapists and behavioral health practices through thoughtful, user-centered technology.

Product Planning and Prioritization

• Support product roadmap development and strategic planning initiatives

• Assist in prioritizing feature development based on customer needs and business objectives

• Collaborate with Lead Product Manager on quarterly and cycle planning activities

• Help evaluate and rank product improvement opportunities

• Contribute to product requirement gathering and specification development

Product Beta Testing and Quality Assurance

• Conduct comprehensive beta testing of new features and product updates

• Document testing results, identify issues, and recommend improvements

• Ensure product quality standards are met before feature releases

• Contribute to product-led QA efforts and collaborate with engineering to ensure test

• coverage and successful release readiness

Continuous Product Improvement

• Monitor product performance and identify opportunities for enhancement

• Analyze customer feedback patterns and translate insights into product improvements

• Support ongoing optimization of existing features and user workflows

• Research industry best practices and competitive landscape for improvement ideas

• Drive initiatives to enhance user experience and product functionality

Customer Research and Feedback

• Conduct customer interviews and usability testing sessions to gather product feedback

• Review customer support tickets and identify patterns in user issues and requests

• Collaborate with Customer Success Team to understand user pain points

• Document customer insights and translate findings into actionable product recommendations

Cross-Functional Collaboration

• Participate in cycle planning and daily stand-ups with the engineering team

• Collaborate with Senior Product Designer on user experience improvements and feature design

• Coordinate product launches and feature rollouts across teams

• Assist in competitive research and market analysis activities

• Support communication between product, engineering, customer success, and leadership teams

Required Skills & Experience

Core Qualifications

• Bachelor's degree or equivalent experience in business, technology, or healthcare-related field

• 1-3 years of experience in product management, business analysis, project coordination, or customer-facing roles

• Strong interest in healthcare technology and improving user experiences

Essential Skills

• Excellent written and verbal communication skills

• Strong organizational and project management abilities

• Customer-focused mindset with experience gathering and synthesizing feedback

• Ability to work collaboratively across multiple teams and functions

• Detail-oriented approach to testing and quality assurance

• Comfortable with technology and eager to learn new tools and processes

Preferred Experience

• Experience with B2B SaaS products or healthcare technology

• Background in product testing, quality assurance, or user research

• Familiarity with agile development processes

• Previous experience in customer success, support, or client-facing roles

Ideal Candidate Profile

We are looking for someone who is passionate about product management, detail-oriented, and excited about the opportunity to grow in a supportive, hands-onenvironment. The ideal candidate thrives in a small team, is willing to roll up their sleeves, and is curious about healthcare technology. This role offers the chance to build foundational product skills while collaborating across engineering, design, and customer-facing teams to improve the user experience.