Billing Analyst

About the Role

Title: Billing Analyst

Location: Remote CA

Type: Full-time

Workplace: Fully remote

Job Description:

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale

We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

We’re on the lookout for a sharp, detail-oriented Billing Analyst to join our Finance team. In this role, you'll take the lead on managing end-to-end billing processes and supporting projects that level up our billing systems and customer experience.

You’ll thrive in this role if you bring curiosity, a knack for problem-solving, and the ability to keep pace in a fast-changing environment. If digging into data, streamlining processes, and helping things run smoother than a freshly updated spreadsheet sounds like your thing - we’d love to hear from you.

This will include

Be the go-to for billing queries from both internal teams and customers

Own the end-to-end customer billing process

Run monthly billing cycles and ensure accuracy

Maintain and update our billing system — including accounts, products, subscriptions and workflows

Prepare monthly billing reports and provide insights where needed

Handle ad hoc billing and make adjustments to accounts as required

Collaborate with the broader Finance team on cross-functional projects

Support ad hoc reporting and contribute to continuous improvement initiatives

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

Solid understanding of billing processes and functions A methodical and logical approach to resolving billing scenarios 2–3 years' experience in a similar role Experience with Zuora or similar SaaS billing platforms Intermediate to advanced Microsoft Excel skills (pivots, lookups, the works)

Bonus points for experience working in a high-growth tech or SaaS environment

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

You will work remotely, with the flexibility to own your time and impact

You will access cutting-edge tools to amplify your work, knowledge and outputs

You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life

You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies

You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities