Business Alignment Owner

About the Role

Title: Business Alignment Owner - Mbr & Client Comm

Location: US

Job Description:

Full TimeInd_Contributor

Remote

Requisition ID: 2003

We are seeking a driven and talented Business Alignment Owner to join the newly established Business Alignment Team. This team serves as the strategic link between Operations, Product, Marketing, and the PBMs, ensuring that operational needs, efficiencies, and insights are embedded into strategy, development, and delivery. This Business Alignment Owner will own client and member communication documentation. You will have the opportunity to work collaboratively with cross-functional teams, manage multiple communication channels, and contribute to the creation of high-quality materials that represent the brand's voice and messaging. The ideal candidate thrives in a fast-paced environment, can work independently, and is attentive to detail. Occasional travel may be required.

Essential Job Responsibilities Include:

Communication Ownership and Governance

• Serve as the centralized Operations owner for all client- and member-facing communication documents across the full client lifecycle.

• Own document lifecycle management, including version control, approval workflows, and periodic reviews.

• Understand routine client, member, and benefits advisor communication needs and efficiently develop effective communications.

• Write, edit, and proofread a variety of materials, including emails, newsletters, welcome materials, presentations, fact sheets, and web portal content.

• Craft engaging and effective client and member communications that align with brand messaging and organizational goals.

• Collaborate with design team members to create visually appealing materials that support communication strategies.

• Ensure communications align with operational processes, policies, and system capabilities.

Cross-Functional Alignment

• Partner with Product, Technology, Marketing, Legal, Sales, and Operations teams to ensure messaging reflects system enhancements, regulatory requirements, and operational changes.

• Act as the voice of Operations in communication strategy discussions.

• Provide communication impact assessments for system and process changes.

• Align communication timelines with product releases and operational readiness.

Content Development & Quality Assurance

• Draft, review, and approve client and member communications for clarity, accuracy, and effectiveness.

• Translate complex operational and technical information into clear, customer-friendly language.

• Reduce ambiguity and prevent downstream call drivers through proactive message design.

• Ensure customization requests maintain quality standards and operational integrity.

Required Skills / Experience:

• Degree in Marketing, Business, Communication, or equivalent.

• 5+ years’ experience in strategic marketing or communication.

• 2+ years in operations, process improvement, or product/technology.

• 2+ years in pharmacy benefits or related industry.

• 2+ years resource management experience.

• Proficiency in using communication software, CRM tools, and email marketing platforms.

• Working proficiency of company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint) required.

• Proven ability to create content across various mediums (emails, newsletters, web content, presentations, etc.).

• Superior editing and proofreading skills, with a keen eye for detail.

• Strong written and verbal communication, with the ability to craft clear and engaging messages for diverse audiences.

• Experience partnering with cross-functional stakeholders to develop and launch internal-facing products or platforms, ensuring alignment and successful go-to-market execution.

• Highly collaborative partner with strong interpersonal skills and executive presence, able to influence senior stakeholders and work effectively across cross-functional teams.

• Ability to leverage data and strategic thinking to inform decisions, connect business impacts, and guide how teams operate.

• Strong focus on delivering measurable results and achieving business objectives.

Preferred Skills/Experience:

• Experience with Smartsheet, AdaptiveWork, or JIRA preferred.

Based on relevant market data and other factors, the anticipated hiring range for this role is $96,000 to $110,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. 

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

• Remote first work environment

• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members

• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)

• Additional buy-up options for Short- and Long-Term Disability and Life Insurance

• 401(k) with an employer match up to 3.5% available after 60 days

• Community Service Day to give back and support what you love in your community

• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like

• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work

• Tuition Reimbursement for accredited degree programs

• Paid New Parent Leave that can be used for adoption or birth

• Pet insurance to protect your furbabies

• A robust mental health benefit and EAP service through Spring Health to support you when you need it most