About the Role

CAD Support & Administration Specialist

• temprop="jobLocation" itemscope="" itemtype="http://schema.org/Place">2001 W Phelps Rd, Phoenix, AZ 85023, USA

• temprop="jobLocation" itemscope="" itemtype="http://schema.org/Place">Employees can workremotely

• temprop="employmentType">Full-time

• Minimum Pay: Hourly $20

Job Description

The CAD Support & Administration Specialist provides technical, operational, and administrative support for California Closets’ proprietary CAD platforms and related engineering systems. This entry‑level role is ideal for someone with strong analytical skills, a service mindset, and a passion for supporting design and engineering teams through efficient tools, clean data, and reliable system performance. 

Responsibilities: 

• Maintain software licenses, seat assignments, and user access for CAD tools. 

• Install or coordinate installation of CAD software updates, patches, and plug‑ins—mirroring typical CAD administrator tasks. 

• Support configuration of design rules, templates, libraries, menus, and environment settings. 

• Monitor system use, performance, and storage; identify issues proactively, similar to external CAD admin roles. 

• Provide Tier 1–2 support for CAD tools, integrations, crashes, and performance issues.

• Diagnose system and user problems; escalate when needed (a core function in most CAD Specialist roles). 

• Troubleshoot integration issues across design, engineering, and operations tools. 

• Maintain a knowledge base of common issues, fixes, and best practices. 

• Execute updates to design system databases and libraries, ensuring accuracy and standardization. 

• Maintain metadata, model attributes, and relational datasets, aligned with external CAD data management practices. 

• Participate in data conversion or migration efforts when new tools or versions are introduced.

• Create user guides, SOPs, quick‑reference documentation, and release notes.

• Deliver onboarding and refresher training sessions for designers and engineering teams—common in CAD admin roles.

• Maintain internal documentation for workflows, libraries, integrations, and troubleshooting procedures. 

• Partner with Engineering, Operations, Sourcing, Product Development, and IT to resolve issues.

• Collaborate with vendors or contractors on upgrades, fixes, testing, or data issues—consistent with external market roles.

• Participate in user feedback sessions to identify improvement opportunities in CAD workflows. 

• Participate in planning, testing, and rollout of CAD upgrades, integrations, and feature enhancements (a standard expectation in CAD admin roles).

• Conduct smoke tests and regression tests; document results; support production deployment. 

• Identify opportunities for automation and process improvement, aligned with CAD Administrator/Programmer expectations.

• Ensure adherence to CAD standards, naming conventions, and data quality requirements, similar to external CAD/Asset roles.

• Maintain security practices for proprietary designs and sensitive data.

Qualifications

• Strong Excel skills and understanding of database fundamentals.

• Basic knowledge of CAD tools (AutoCAD, SolidWorks, or similar).

• Ability to troubleshoot technical problems and support end users.

• Strong communication skills and ability to work independently in a remote environment.

• Detail‑oriented, well‑organized, and able to manage multiple priorities.