Clinical Training Specialist

About the Role

Title: Clinical Training Specialist

Location: Remote

Type: Full-Time

Workplace: remote

Category: Practice Operations

Job Description:

In this role, you will be a key player in shaping the onboarding and ongoing training experiences for clinicians at Included Health. As a Clinical Training Specialist, you will translate complex clinical policies. You will create engaging digital learning materials. You will also work closely with different service lines as priorities change. If you enjoy being hands-on with learners and want to make an impact by enhancing training through innovative tech tools, this position could be a great fit for you. This is a fully remote position.

Responsibilities:

1. Cross-Service Line Clinical Facilitation

Deliver live virtual training (group sessions, small-group breakouts, and 1:1 coaching) for clinical new hires and tenured clinicians across Virtual Care and Population Health service lines.

Facilitate a mix of foundational, workflow, and application-based sessions (e.g., documentation practice, care plan workflows, triage scenarios, navigation workflows) using adult learning best practices.

Support or co-lead clinical simulations, mock calls, and role plays, observing performance, giving clear, behavior-based feedback, and escalating clinical safety concerns appropriately.

Flex into different service lines as hiring volume, redesign work, or audit findings shift the training portfolio — maintaining sufficient cross-training to be safe and effective wherever you are deployed.

2. Cohort Support & Learner Coaching

Partner with the Senior Clinical Training Specialists to execute the day-to-day plan for new hire cohorts (agenda, timing, logistics, handoff points).

Monitor learner engagement, participation, and performance during sessions; identify individuals who need additional support and provide targeted coaching or remediation as directed by the Senior(s) and Manager.

Use rubrics, checklists, and competency tools to document learner progress and escalate concerns regarding readiness for independent work.

Contribute to a psychologically safe learning environment where clinicians can practice, make mistakes, and receive direct but supportive feedback.

3. Content Execution & Maintenance

Prepare and use existing training materials (slides, facilitator guides, job aids, scenarios, and exercises) created and/or approved by the Senior Clinical Training Specialists, Manager, and CKE team.

Make updates to decks and facilitator notes (e.g., correcting screenshots, refining examples, clarifying steps) while ensuring changes remain aligned with the approved workflow and documentation in the Clinical Resource Center (CRC).

Surface content gaps or inconsistencies you see during training (e.g., slide doesn’t match CRC, workflow screenshot is outdated) so they can be prioritized for formal updates.

Use LMS and training tools at a proficient user level (launching sessions, tracking completions, pulling basic reports).

4. Data, Feedback, and Continuous Improvement

Capture and share learner feedback, questions, and pain points from the classroom in a structured way to inform curriculum improvements and service-line decisions.

Use available data (e.g., knowledge checks, simulation scores, survey results) to describe trends you’re seeing in learner performance and experience, and to validate where additional coaching or clarification is needed.

Participate in course audits, pilots, and retrospectives, giving concrete recommendations on pacing, activities, and scaffolding from the trainer perspective.

Champion a “Spirit of Inquiry” by modeling curiosity, evidence-based practice, and openness to feedback in your own facilitation.

5. Surge Support & Operational Flex

During surge periods or large cohorts, act as co-facilitator/producer, managing breakout rooms, chat questions, tech issues, and basic operational workflows so Senior Trainers can focus on high-complexity clinical teaching and stakeholder interactions.

Lead or co-lead baseline operational sessions (e.g., navigation of training environments, structured documentation practice, non-clinical workflows) when appropriate to free up Senior bandwidth.

Adhere to and reinforce capacity rules and surge protocols defined by the Manager and Senior Trainers (e.g., ratio rules, blackout dates, backup facilitator coverage).

Qualifications:

Clinical credentials: RN/BSN or other equivalent clinical degree with an active, unrestricted license (or able to reactivate an expired license, if applicable).

2+ years of clinical experience in a healthcare setting (ambulatory, telehealth, case management, triage, or related).

1+ years of experience in clinical training, precepting, clinical education, or adult learning (formal training role, preceptor, or significant education responsibilities).

Robust virtual facilitation skills (Zoom/Google Meet or similar).

Demonstrated ability to explain complex clinical workflows in clear, functional language and to give direct, respectful feedback to peers or learners.

Comfortable flexing between service lines, cohorts, and work streams as priorities change.

Proven ability to build trust with clinicians, people leaders, and cross-functional partners.

Experience with Instructional Design frameworks (ADDIE, SAM) to effectively direct the build work of others

Familiarity with Articulate Rise/Storyline (enough to perform basic edits or content reviews).

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.