Collections Revenue Agent

About the Role

Title: Collections Revenue Agent (Multiple Positions)

Location: Eau Claire United States

Job Description:

Position Summary

These Collections Revenue Agent positions are responsible for collecting overdue taxes and other agency debts. Initially, agents work mainly in a call center environment responding to contacts from customers. As agents progress, they spend less time on the phone and more time doing account management and initiating collection actions. The ability to use good judgment and make independent decisions to move accounts towards resolution is integral to this role. The work is fast paced, and every day is different. These roles provide quality customer assistance and acquire additional information to help customers with tax questions. Positions require a high degree of independence, initiative, technical knowledge and ability to communicate across the organization. Job training will be provided in the first two months and ongoing after for specific required computer programs and functions. However, experience regularly using a computer and Microsoft office products to complete tasks will be necessary for success in the position.

Job Details

Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.

I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Probationary Period: An 18-month probationary period will be required for new hires.

Remote Work/Telework: These positions are eligible for remote work/telework up to 60%. After completion of probation, telework may gradually increase up to 60% based on employee performance and work unit needs.

Qualifications

Minimally qualified applicantswill have experience:

• Providing customer service by phone, in writing and/or in person

• Reviewing documents for completeness and processing the information submitted

• Working in an office setting.

In addition to the above, well qualified applicants will have experience:

• Working with tax laws (e.g. income, sales, withholding)

• Taking collection actions and/or determining ability to pay

• Working in a highly regulated industry or government program in a position that requires referencing and applying laws, rules, and policies (e.g., insurance, healthcare, finance, etc.)

• Working in a call center

Effective verbal and written communication skills are required and will be evaluated at a later stage in the selection process

How To Apply

To be considered for this position, you must complete the online application. Click "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service.

You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here.

Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit".

Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.

Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

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Questions can be directed to Megan Grill at [email protected] or phone at (608)-266-3227.

Deadline to Apply

All application materials must be received by 11:59 PM on March 2, 2026.