Credit Union Member Solutions Specialist - Payment Collections

About the Role

Title: Credit Union Member Solutions Specialist - Payment Collections

Location: Bothell United States

23.50-25.50 per hour Starting hourly pay range. Applicable experience will determine where applicants fall within range.

Job Description:

About Qualstar: Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. We are 70,000 strong members headquartered in Bothell, WA, with 130 employees. We proudly specialize in providing financial services to hardworking union members through their labor union association. We have a history of valuing staff at all levels, and staff satisfaction scores that prove it!

About our Member Solutions Team: We are a small team of diverse individuals who enjoy tackling challenges and finding solutions to unique problems. We are resourceful and passionate about improving our members' financial lives. We manage the spectrum of collections processes, from working with members to monitoring bankruptcies and repossessions to working with outside agencies and attorneys. We work as a strong unit while appreciating our own individual personalities and talents.

Why join us?

Some of the benefits of joining our team include the following:

• We are a not-for-profit organization focused on giving back to our members.

• We are a stable organization that is well-capitalized and growing.

• Up to eleven paid federal holidays off.

• We value internal growth from staff within our organization-we mean it! Many of our managers have been promoted from within, starting at entry-or supervisory-level roles.

• Generous Medical, Dental, and Vision coverage.

• Competitive hourly pay with guaranteed hours.

• 401K Contributions made by Qualstar on your behalf, regardless of what you contribute, in addition to a monthly match option.

• Generous paid vacation and sick leave.

• Employee discount on loan rates.

• Long-Term Disability and Life Insurance.

• Hybrid work benefits are available once fully training and meeting department criteria.

• Free Parking.

• A beautiful headquarters location in Bothell with all that you'd expect, plus a game room, quiet room, light workout machines/equipment, bubble drink, and latte maker, and the location is surrounded by trails to bike and walk.

• A business casual dress code, including jeans and tennis shoes, is allowed.

Our Ideal Candidate: Are you an experienced debt collector? Or are you passionate about what credit unions provide to our community? If you answered yes to either of these questions, then this may be the role for you! We are looking for someone who can reduce delinquency by managing delinquent member accounts with empathy and understanding.

If we sound like the right company and team for you, submit your application now. Tell us about yourself!

Qualstar Credit Union is an Equal Opportunity Employer