Customer Implementation Specialist

About the Role

Title: Customer Implementation Specialist

Location: United States

Job Description:

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers, all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech industry, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.

Position Overview

Ivans, a worldwide leader in insurance technology and a division of Applied Systems, Customer Implementation Specialist with a background in Data Translation to join our Ivans Services organization. We are looking for a candidate with a strong data translation background who wants to utilize that experience to help bring our data interface solutions to the market.

As a Systems Specialist, you will map and translate customer data to ACORD standards, primarily using XSLT stylesheet transformations. This work will involve interacting with customers to gather and analyze business requirements, validate data received from the customer, implement a solution per the defined requirements, resolve defects, and support the broader Ivans team in successfully bringing the customer through the pilot and into general release. You will also support internal efforts to improve processes and implement feature enhancements for our solutions.

What You'll Do

• Work with customers and Ivans internal resources to scope and implement data translations, using XSLT, primarily for enabling those customers to deliver insurance data to their retail agents.

• Provide data requirements support, best practices guidance, and defect review for customers implementing Ivans' API

• Proactively communicate and collaborate with external and internal customers

We're looking for someone who:

• Can work remotely or from an Applied Systems office.

• Ability to travel.

We're Excited to Learn More About You

Your experience may include:

• XSLT data translation/transformation experience

• Experience working with XML and JSON data structures

• Familiarity with APIs

• Ability to manage multiple projects over multiple months

• Strong code management skills, including experience in branching, reviewing, and deploying code

• Great communication skills (oral and written)

• Strong analytical skills to support:

• Scoping and implementation of customer requirements

• Quality assurance testing of data resulting from a project

• Performing root cause analysis of defects

• Strong client service skills

• Property & Casualty Insurance industry knowledge

• Bachelor's degree or equivalent work experience in the areas of Business Administration or related field

You may have other skills or credentials, including:

• Experience working with flat-file data structures

• ACORD standards knowledge

• Experience with the following tools:

• Git/GitLab

• JIRA

• Oxygen

• Postman

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech, to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

• Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:

Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

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