Customer Service Specialist

About the Role

Title: Customer Service Specialist (Remote / 31 hrs per week)
Type:Remote

Location: Metro Manila 00 PH

Job Description:

We are seeking an organized and empathetic Virtual Assistant to join a dynamic team within the healthcare sector, providing remote support to a leading home care business. The focus is on delivering exceptional customer service to clients and carers through efficient communication and data management. The ideal candidate has a background in customer service, excellent communication skills, and a passion for the healthcare industry.

Work Schedule:

• Full-time: 31 hours per week 

• Weekdays: 5:00 PM – 11:00 PM British Standard Time

• Weekends: 7:00 AM – 11:00 PM British Standard Time

• Off days are rotated between Monday, Tuesday, Wednesday, Thursday

Responsibilities:

• Handle incoming calls and effectively address client inquiries and requests

• Document and update client profiles using a custom CRM system

• Coordinate with care managers for client needs and follow-up actions

• Manage and resolve client issues through an integrated ticketing system

• Maintain accurate records of interactions and ensure data integrity

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare, or a related field preferred

• Experience with cloud-based telephony systems like BT Cloud Work

• Proficient in Notion and CRM systems such as Caspio

• Minimum of 2 years experience in customer service, preferably in the healthcare industry

• Strong English communication and interpersonal skills

• Demonstrated problem-solving and organizational abilities

• Familiarity with GDPR compliance is a plus

Computer/laptop:

• Processor: Intel Core i5 or higherRAM: 8GB or higher 

• Storage: 256GB SSD or higher Operating 

• System: Windows 10 or macOS 

• Display: 15-inch or larger screen size with a resolution of 1920x1080 or higher 

• Battery Life: Minimum of 8 hours

Internet:

• 50 Mbps download and 25 Mbps upload

Accessories:

• Webcam

  • Noise-canceling headset with mic