Employee Assistance Program Triage Counselor

About the Role

Title: EAP Triage Counselor

Location: United States

Job Category: Other Professions

Requisition Number: EAPTR002115

Full-Time

Department: Other Professions

Job Description:

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking an EAP Triage Counselor to work remotely. This is a full-time, non-exempt position working Monday-Friday 1:30 PM - 10:00 PM EST.

Position Summary:

This position is primarily a telephonic EAP Counselor role who will be involved in maintaining strong client relations with both employee and employer customers and ensuring that EAP services are well utilized. Counseling responsibilities include providing telephonic intake, assessment, clinical consultation, short-term counseling, crisis intervention, case management, and management consultation both by phone.

What You'll Do:

• Perform clinical work including intake, assessment, crisis management, short-term counseling, resource referrals, and case management follow up.

• Responsible for providing clinical services at the point of employee or dependent client interface, telephonically, in office, or on the customer workplace site.

• Provides management and organizational consultations to employer customer contacts, as well as responds to workplace trauma, crisis, and loss.

• Enters relevant client interface data into the EAP Expert database system on a routine basis, immediately following the point of service.

• Perform other related duties as needed and/or required and maintain a high level of productivity. 

What You'll Have:

• Master’s Degree in Social Work, Counseling, or Psychology required.

• Currently Licensed or License eligible in a Mental Health profession.

• Outstanding interpersonal, communication, organizational and problem-solving skills. 

• Strong customer service skills.

• Previous EAP experience and/or Certified Employee Assistance Professional (CEAP) preferred.

Company Perks:

• We don’t want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available

• Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off

• Thinking about your future? – We have a 401(k) retirement program with a company match

• Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family

• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.