About the Role

Title:M Employee Data Administration Analyst

Location: New York United States

Job Description:

time type

Full time

job requisition id

R6897

Employee Data Administration Analyst Job Description

Employee Data Administration Analyst role is responsible for working closely with the EDA and HRIS teams to build impactful partnerships with various functional areas to provide Workday administration and support. This individual will also be responsible for the day-to-day management of Workday Support mailbox as well as supporting the EDA team with administrative requests.

Responsibilities:

User query/ issue handling

Serve as the initial point of contact for Workday queries and requests

Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service

Monitor and address end-user support inquires via Workday Support mailbox by categorizing assigning and recording reported queries and monitoring issues from start to resolution

Investigate, identify, and document technical issues, provide resolutions, escalate, if needed, unresolved problems to a higher level of support and communicate updates to all stakeholders

Create and maintain our tracker / ticketing system and escalate tickets to the appropriate team member

Meet or exceed SLAs in response to emails, resolving tickets and requests

Perform weekly audits of our tracker / ticketing system for accuracy and timely resolution

Train users on processes and functionality of Workday, as needed

Create, run and distribute scheduled reports and support business requests for ad hoc report generation and obtain needed approvals

Assist in processing EIB loads

Take ownership of TBD transaction types sent to the Workday Support Mailbox

Weekly mapping of new hire onboarding and escalate/resolve issues as needed

Send new hire notices to internal distribution lists

Handle Workday report requests, obtain needed approvals

Support

Collaborate with other HR teams, IT, Finance, and other cross functional teams as needed

Collaborate and coordinate across HR functional areas to ensure requests comply with policies and procedures

Work on requirements and testing of Workday and connected downstream systems (e.g. SharePoint)

Ensure up-to-date documentation of system functionality and processes (e.g. user guides, business process workflows)

Supports HRIS team in upgrades, patches, testing, and other technical projects as assigned

Research items and participate in Workday community to resolve issues where answers are unknown

Cross train with EDA team members and provide backup coverage

Maintain Workday page on HR Connect and support ad hoc requests for other pages on HR Connect

Assist EDA team members in maintaining documentation for various areas including but not limited to Workday, Immigration and Audit

Maintain and adhere to Workday and EDA process docs

Generate requested documents for Audit

Qualifications:

Bachelor’s degree

Knowledge of HRIS and database systems management required; prior experience in a help desk / service desk setting a plus

2-4 years of experience with Workday

Experience working with confidential and sensitive HR/payroll information and critical business processes required

Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues

Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines. Demonstrated ability to quickly adapt to learn processes

Excellent communication and collaboration skills

Must be a self-starter, able to work independently with a proactive working style

Strong follow up skills, attention to detail, and process orientation

Excellent interpersonal skills and client service focus

Positive attitude and desire to learn and grow

Ability to work effectively as part of a team

Superior judgment, professionalism, and ability to maintain the highest level of confidentiality

Tier 0/1 position

The expected base salary ranges from $75,000.00 - $90,000.00. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus.

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Other requirements

Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.

Company Overview

Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill​, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.​​

Mizuho Americas offers a competitive total rewards package.

We are an EEO/AA Employer - M/F/Disability/Veteran.

We participate in the E-Verify program.

We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.

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