Enrollment Manager

About the Role

Title: Enrollment Manager ME

Location: Portland, Maine, United States

Full-Time

Remote

Locations

Showing 1 location

Remote in Portland

Portland, ME, USA

Department: Operations

Job Description:

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!

The Enrollment Manager plays a critical role in driving the strategy and execution of new referrals and enrollment processes. This position is responsible for developing and implementing comprehensive enrollment plans to meet the GT’s goals and objectives. The Enrollment Manager works closely with prospective participants, case managers, support brokers, independent facilitators, program managers, and various internal departments to ensure a seamless and supportive enrollment experience. The Enrollment Manager oversees the enrollment process from initiation through processing.

RESPONSIBILITIES AND DUTIES:

Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.

Generates leads and referrals for new individuals and their employees.

Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals.

Driving enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants

Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.

Supporting the Directors of Business Development in new opportunities within the market,

Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.

Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.

Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner.

Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers

Manages employees, ensuring work is handled efficiently and effectively

Provides performance feedback and coaching on a regular basis to each direct report

Ensures employees have appropriate training and other resources to perform their jobs

Creates and maintains a high-quality work environment

Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs

Manages special or ongoing projects that are important to area/process improvement

Uses appropriate judgment in upward communication regarding department or employee concerns

Assists with documentation and training of DocuSign program and GT Enroll

Assists in developing and preparing operational plans and reports on project status

EDUCATION

Bachelor’s degree preferred

High School Diploma or GED required

EXPERIENCE AND QUALIFICATIONS

At least 3 years of related experience

Excellent written and oral communication skills

Extensive experience in working on complex projects with critical thinking and problem solving

Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing

Demonstrate the ability to balance work pressure with time management skills

Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities

Experience in working, initiating, and maintaining a highly effective team

Competent in the use of Microsoft programs and the Internet

Competent use of Excel

WORK ENVIRONMENT

Work is performed from a typical office setting, a hybrid setting or from a home office.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.