IT Support Specialist (Technical)

Highticket.io is an education-centric company offering online courses, coaching and AI-powered technology to streamline the process of building an e-commerce business.

Founded by Brook Hiddink in 2022, we are on a mission to help regular people replace their income by building sustainable High Ticket e-commerce companies.

2000+ Students

$30M+ Student Revenue

50+ Team

Company:Highticket.io
Compensation: $3,500 – $5,000/month
Location: Remote
Schedule: Full-time | 11:00 AM – 7:00 PM EST (flexible)
English: Fluent spoken English required (daily student calls & screen shares)

About Highticket.io

Highticket.io is a leading educational platform that teaches entrepreneurs how to launch and scale successful e-commerce and digital businesses. Our programs offer hands-on support and personalized guidance, helping students achieve real, measurable results.

Job Overview

We are seeking a proactive, experienced IT Support Specialist to join our remote team and provide direct technical assistance to our students. You will troubleshoot and resolve issues related to Shopify, Google Workspace, domain and DNS setup, and other key tools. Your goal is to ensure every student has a seamless technical experience as they move through our programs.

This is a high-impact, student-facing role that requires daily communication over calls and screen shares, so confident spoken English is essential. Most of our students are not tech-savvy individuals & they need help figuring things out.

Key Responsibilities

• Provide fast, clear support via email, chat, video calls, and screen shares

• Troubleshoot Shopify issues: store setup, themes, and app integrations

• Support with Google Workspace: email, calendar, drive, and document permissions

• Assist students with domain registration, DNS setup, and SSL installation

• Maintain and expand a knowledge base of common issues and resolutions

• Collaborate closely with our coaching and customer support teams

• Stay up-to-date on platform changes (Shopify, Google, domain providers, etc.)

• Clearly explain tech concepts to non-technical users with patience and care

Required Qualifications

• Experience in IT support or helpdesk, ideally in e-commerce/SaaS

• Proficiency in Shopify (store creation, troubleshooting, customizations)

• Strong knowledge of Google Workspace tools

• Solid experience with DNS, domain management, and SSL configuration

• Clear and friendly spoken and written English

• Comfortable with daily video calls and screensharing

• Organized, resourceful, and able to document processes clearly

Preferred Skills

• Familiarity with tools like Slack, Loom/Cleanshot, Zendesk, or HubSpot

• Background in e-commerce, online coaching, or digital product environments

• Experience supporting users in online education or coaching programs

Why Join Highticket.io

• Join a fast-growing company helping thousands of entrepreneurs

• Fully remote with a flexible, supportive team culture

• Autonomy, trust, and opportunities to grow professionally

• Your work directly contributes to student success and business impact

Apply now and become a key part of a mission-driven company helping people launch the business of their dreams.