About the Role

Learning and Development Manager (Membership)

Homebased (National)

All Departments

People (HR) Team

Advertising Salary

£48,929 to £50,289 per annum

Contractual Hours Per Week

35

Role Basis

Full Time

Type of Contract

Permanent Employee

Are you an experienced L&D professional seeking a new opportunity? Would you like to manage the delivery of the L&D programme for Membership within a leading UK Charity? We would like to hear from you!

We have the opportunity for a Learning and Development Manager to join our People and Organisational Development team to manage, design and deliver the Membership Learning and Development programme at RBL.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This exciting role will see you managing a small team and working collaboratively to provide quality assurance to all learning material and learning events for our Membership programme.

You will be working directly with our member volunteers across RBL, providing an outstanding level of customer service, whilst collaborating on the development activities to support the wider strategic and operational needs of the Membership Branch and County Network. In addition, you will be supporting and guiding the Country Training Officers on the development of their learning material and learning events.

Reporting to the Head of Learning and Development, key responsibilities will include:

• Lead, design, develop and deliver the Membership L&D Program, offering virtual, in-person, and blended learning interventions

• Establish a structured learning, coaching, and mentoring program to support County Training Officers (CTOs)

• Develop and manage a quality framework to collect relevant quantitative and qualitative management data to assess impact, identify areas for improvement, and capture lessons learned, supporting informed decision-making and continuous learning

• Manage and lead a team of L&D Specialists and an L&D Coordinator

• Collaborate with Membership Services and stakeholders to identify County and Branch development needs, recommending targeted solutions and interventions

• Lead the delivery of exceptional customer service to members by actively listening to their needs and ensuring enquiries are handled promptly and efficiently

This role requires regular travel, weekend and evening work, and overnight stays across the UK (England, Scotland, Wales and Northern Ireland) to deliver learning interventions to meet the needs of colleagues. The expectation is two to three times a month on average and there is also a requirement to attend our London, Haig House office regularly for team meetings and to build relationships with colleagues outside of delivering training.

You will be contracted to your home address, where you will be expected to work when not travelling or at our London office.

Employee benefits include –

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days

• Generous pension contributions, with Employer contributions ranging from 6% to 14%

• Range of flexible working options may be available, depending on your role

• Employee Assistance Programme providing confidential counselling, financial and legal advice

• Range of courses delivered by learning specialists to support your development goals and objectives

• Opportunities to volunteer

• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.