Patient Services Coordinator

About the Role

Title: Patient Services Coordinator

Location: United States

Job Description:

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Patient Services Coordinator will interact with patients and medical professionals, and the role will focus on providing remote administrative support to the transplant community. They will act as an important link between the patients and their care team and will help ensure engagement and compliance.

You don’t need any specialized medical training – we’ll provide you with what you need. You just need patience, a little tenacity (at times), good computer skills, and a genuine love of helping people.

As a Patient Services Coordinator, you may be calling patients who are on a waiting list for an organ transplant, stay in touch with them while they are waiting, and keep their information up to date. Your role is to help keep patients engaged in their care by contacting them on a regular schedule to check in and update their information. You may also schedule appointments, help with patient surveys, or call medical providers to request information to update patient records. You may also deal heavily with data entry tasks and will use your accuracy and attention to detail to retrieve and enter information from various medical databases.

Regardless of the assigned task, we are looking for someone who has a genuine desire to help others, the eagerness to roll up their sleeves and help where needed, and that wants to make a difference in the transplant community.

Responsibilities:

• Call patients on a regular basis and document answers to a set of standard questions in a database

• Provide ongoing education to patients and keep them engaged in their care

• Call medical providers to gather information and help resolve issues

• Find information in a hospital database and enter accurately where needed

• Check in with nurses or medical providers regularly

• Document professionally, accurately, and completely

• Follow a written protocol of instructions for each task carefully and accurately

• Attend regularly scheduled virtual meetings

• Check and respond to email and assigned items in a timely fashion

• Attend scheduled onsite, in-person training

• Be available for supervisor home visits and training if/when needed

Qualifications:

• Education: High School Diploma or GED required.

• Experience: 2 years of previous administrative experience in a hospital or clinical environment highly recommended. An equivalent combination of relevant education and experience will be considered.

• Bilingual – Fluent in English and Spanish is a plus

• Must be available to work Monday through Friday, and flexible to support different time zones as needed

• Excellent written and verbal communication skills

• Organized, self-driven, and motivated

• Impeccable attention to detail

• Self-starter with strong time management skills

• Proficient in the use of technology in an office environment

• Ability to learn new software programs and databases independently

• Connected to and responsive to communication with management and staff members

• Comfortable with a fluctuating weekly workload and have flexible availability

• Comfortable talking on the phone to patients, family members, and medical providers

• Comfortable with frequent feedback regarding job performance

• Quiet, private environment in your home in which to make phone calls and document Private Health Information

• Proficient in the use of Microsoft Office software programs, including Microsoft Word and Microsoft Excel

• Proficient in the use of Microsoft One Drive

• Must be willing to travel to the San Antonio, Texas area for mandatory scheduled meetings or trainings.

Additional Details: 

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation

• Health and welfare benefits, including a gym reimbursement program

• 401(k) savings plan match

• Employee Stock Purchase Plan

• Pre-tax commuter benefits

• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.