Scheduling Coordinator, Senior

About the Role

Title: Scheduling Coordinator, Sr. - HH HSPC

Location: West Mifflin United States

Job Description:

UPMC Home Health is hiring a Sr. Scheduling Coordinator

to support the Home Health South Office in West Mifflin

Position Type: Hybrid

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Additional Requirements: Rotating weekends and holidays

Travel: Approximately 25% between the South and North branches for training, education, and team support

Role Overview

This position plays a key role in supporting the department through peer collaboration, staffing schedules, new hire training, and ongoing educational support. The individual will manage day-to-day patient assignment scheduling and coordinate new patient referrals. As the first point of contact for patients and field staff, the scheduler ensures timely care by expediting and scheduling coordinated home visits.

Responsibilities:

Coordinates scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. Additionally, functions as the senior resource to orient, train, and provide day-to-day guidance to the team of scheduling coordinators

• Conducts training for scheduling coordinators to ensure standardized operations. Guides the team of Scheduling Coordinators to ensure clinicians are assigned and scheduled in the most efficient geography, maximizing continuity of care and optimizing capacity. Oversees daily and weekly staffing within the scheduling coordinator team to ensure appropriate support and coverage, including weekend rotations, as needed. Update patient information, print patient information, and report as required and/or directed. Accept patients, family, and staff telephone calls and facilitate communication between team members.

• Process, reconcile, and distribute patient information as needed. Coordinates scheduling of home care health patient visits based on patient needs, productivity expectations, and staffing, with assistance of Clinical Manager as needed. Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals. Performs scripted Welcome Calls and Outreach Calls to all new patients. Responsible for maintaining the team master schedule and visit verification. Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, and documented, and notifies Clinical Manager of discrepancies. Calls all new patients for an Admission visit or Resumption of Care visit. Completes payroll duties as assigned. Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization. Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided. Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction. Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.

Qualifications:

• High school diploma or GED required.

• Minimum of 3 years home health experience required.

• Competency with PC preferred.

• Knowledge of medical terminology preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran