Service Order Specialist

About the Role

Service Order Specialist

ContractorClerical

Remote, US

Requisition ID: 1136

Salary Range:$55,000.00 To $86,000.00 Annually

About Sungrow:
Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability.

Job Description:

This position will support Sungrow Service team with quotes and order execution. The position will support customers and the service team on a day-to-day basis, tasks including but not limited to direct customer support, facilitating communication between external customers and internal departments, CRM tool management, service administrative support, oversighting of the entire order process from Quote to execution and to distributing the parts/ service orders to the end user. Most importantly, this position has a customer relationship responsibility. 

Furthermore, the position will coordinate communication with other departments, review the current process, develop new processes as needed, and be responsible for their implementation. This position needs to have a strong understanding of Excel, with the ability to keep price lists updated and accurate, work with our overseas teams to ensure updated pricing. The position will be required to work with our Supply chain management team to ensure parts orders are received in a timely manner. Lastly, the position will coordinate with our accounting dept to ensure accurate and timely billing to customers as orders are shipped. 

Requirements / Competencies: 

• Can-do attitude and obsession with excellent customer support

• Self-starter, strong initiatives with an excellent communication ability

• Organizational skills required 

• Strong computer skills 

• Attention to detail and ability to execute tasks on-time

• Advanced Excel knowledge 

• Experience in solar preferred

• Ability to create processes and procedures

• Excellent communication skills needed for customer-facing and internal-facing interaction

• Logical thinking, resourceful attitude 

• Working with HQ to provide CRM management support. CRM tool experience is a must; experience with SAP C4 Hana is a plus

Work Location, Status and Travel:

• Contract-to-Hire, USA, Remote 

• Travel 10% possible 

• No visa sponsorship 

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $55,000 - $86,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer.  Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.  Thank you for your interest in Sungrow.

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