Technical Customer Support (L1)

Overview

1. This is a fully remote role, allowing you to work from anywhere in the world.

2. This role is directed at the US, meaning that some work in ET hours is required.

3. Salary: 35,000 – 45,000 EUR depending on location and experience.

About Synthflow

At Synthflow, we’re building the easiest way for businesses to create AI-powered phone agents. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.

About the Role

We’re seeking a proactive and motivated Technical Customer Support (L1) to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks. This internship is a unique opportunity to learn, grow, and potentially transition into a full-time role at Synthflow.

What You’ll Do

• Master Zendesk: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.

• Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.

• Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.

• Continuous Learning: Stay on top of product updates and features to assist customers effectively.

• Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.

• Product Improvement: Test new features and functions before they are released to customers.

What You Bring

• Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.

• Technical Mindset: Ability to distill complex technical concepts into clear, actionable solutions.

• Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.

• Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.

• Customer Passion: Passion for customer support with drive to excel in fast-paced environments.

Why Join Synthflow?

• Full-Time Potential: Successful interns may be offered a full-time role, allowing you to grow with the company.

• Ownership: You’ll have real ownership over your work and see the impact of your contributions daily.

• Early-Stage Excitement: Be part of a small, agile team building something transformative.

• Cutting-Edge Tech: Work with innovative technology that’s reshaping how businesses interact with AI.

• Remote Flexibility: Work wherever you’re most productive—no commute, no limits.