About the Role

Content Moderator - Trust and Safety : 25-06399

 Remote, CA 94089

Job Category: Administrative, Clerical & Support

Job Number: 26407201

Country: US

Job Description

Primary Skills: Trust & Safety (Intermediate), Content Moderation (Intermediate), Escalation Management (Advanced), Salesforce (Advanced), Vendor Management(Advanced)
Contract Type: W2
Duration: 6 Months
Location: New York, NY - 10003 (#LI - Remote EST)
Pay Range: $22.31- $24.70 per hour 
#LP

Job Summary: We are seeking a Trust & Safety Specialist to join our Legal Services team with a focus on content moderation, policy operations, and ensuring compliance within user-generated content. The successful candidate will be detailed-oriented, adept at handling a fast-paced work environment, and skilled in policy writing, handling escalations, and supporting multifaceted projects in trust & safety. This remote role is an excellent opportunity for someone with a passion for maintaining the integrity and safety of online communities.

Key Responsibilities:

• Assist with all user-generated content moderation.

• Handle user, vendor, and external escalations regarding moderation decisions.

• Work with Trust and Safety leadership on data-related requests across multiple issue verticals.

• Support policy creation and outgoing communication related to content moderation.

• Provide team-wide support in learning and development efforts.

Must-have Skills:

• Experience in Trust and Safety and/or risk-related areas.

• Proficiency in Salesforce, Atlassian/Jira, Slack.

• Excellent problem-solving, analytical, and presentation skills.

Industry Experience: Experience in legal, policy, or related fields, especially within a fast-paced or tech-focused environment, is highly valued.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!