Manage deliverables for 5-10 client accounts, serving as the tactical lead and first quality control barrier for implementing content strategy.
Work with a team of Content Managers who directly operate our AI-powered automation workflows.
Translate client feedback into actionable workflow adjustments and automation improvements.
Evaluate and improve automated content workflows to consistently deliver on client expectations and quality standards.
Identify patterns and opportunities across multiple clients to develop reusable workflow components and processes.
Troubleshoot complex content delivery challenges by applying both editorial expertise and technical problem-solving.
Balance quality, efficiency, and scale across multiple client accounts with varying needs and expectations.

What We're Looking For

Proven project management capabilities to keep multiple client deliverables on track simultaneously.
Experience in editorial, or content operations with the ability to articulate what makes content effective and how to improve it.
1-3 years of experience with content automation tools, LLMs, or similar technologies in a production environment.
Strong communication skills. Must be comfortable in front of clients to manage expectations and drive successful outcomes.
Systems thinking mindset with the ability to see both the forest and the trees in complex workflows.
Ability to problem-solve and the proactive desire to work through unknowns in a startup environment.

Big Bonuses