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About the Role

Title: Technical Service Desk Agent

Location: Salt Lake City, UT, United States of America

Job Description:

What success looks like in this role:

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

Hgh School Diploma or GED required
May require technical certification or Associate's Degree
Generally, 1-2years’ experience in area of responsibility

Hybrid working model - Must be willing to work in West Valley City, UT 3 days a week.

Benefits Highlights:

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

Video Interview Notice:

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#LI-JV1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligi

Software Troubleshooting Jobs

Unisys

Technical Service Desk Agent