Administrative Assistant – Field Operations and Customer Support

About the Role

Administrative Assistant – Field Operations and Customer Support

Boston, MA

Full Time

Entry Level

Sea Machines Robotics Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. to disrupt the massive marine and maritime transportation market.

Our tech provides ships and workboats the intelligence to operate autonomously and remotely, and which increases safety for maritime crews, and radically improves operator productivity.

Job Summary

The Administrative Assistant – Field Operations and Customer Support provides essential administrative and operational support to our global Field Operations team and our customers. This role serves as a coordination hub between field engineers, operations, leadership, vessel partners, and internal stakeholders to ensure accurate scheduling, documentation, compliance, and communication across all deployments.

The ideal candidate is detail-oriented, highly organized, and comfortable supporting technical teams operating in dynamic, safety-critical environments.  This individual will also play an important role in maintaining and administering our Monday.com workflows and operational systems to ensure they remain accurate, effective, and actionable across the organization.

Key Responsibilities

Technical Field Operations Support

• Provide administrative support to V Field Operations Team.

• Coordinate calendars, meetings, domestic and international travel, and deployment logistics for field engineers and technical staff.

• Support scheduling and tracking of vessel mobilizations, sea trials, offshore deployments, and maintenance activities

• Assist with onboarding and offboarding of field engineers, including system access, credentials, and equipment coordination.

Project & Continuous Improvement Support

• Support special projects, process improvements, and system implementations related to field services operations and customer success.

• Assist with coordination of technical trainings, workshops, and field team meetings

• Provide general administrative support as needed in support of a growing, global technical organization.

• Organize and prioritize customer needs and coordinate with engineering, field and sales teams to drive timely, effective solutions and improve the customer experience.

Qualifications and Skills 

Required

• 3+ years of administrative or operations support experience, preferably in technical, maritime, offshore, construction, manufacturing, or field service environments

• Strong organizational and multitasking skills with high attention to detail

• Proficiency in Microsoft Office or Google Workspace; comfort working in shared document environments

• Strong written and verbal communication skills, including with technical and international stakeholders

• Ability to manage priorities in a fast-paced, operationally complex environment

• Experience in document management, file management, and contract management.

• Proficiency with Monday.com

• Experience supporting global teams and international deployments preferred

• Exposure to ERP, field service management, asset tracking, or logistics systems preferred

• Associates degree or equivalent experience preferred

• Proactive, detail-oriented, and solutions-focused

• Comfortable working with technical professionals and operational teams

• Strong follow-through and accountability

• Adaptability to changing deployment schedules and operational needs

Job Type: Full-time, hybrid in-office position in a fast-paced and collaborative work environment with flexibility outside standard business hours to support deployments or critical operations. 

Benefits: 

• 401(k) 

• Dental insurance 

• Disability insurance 

• Flexible spending account 

• Health insurance 

• Life insurance 

• Paid time off 

• Parental leave 

• Vision insurance