Billing Specialist (Twist Bioscience)

About the Role

Title: Billing Specialist (Temporary)

Location: USA - Wilsonville, OR

Job Description:

As a Billing Specialist (Temp), you will own the end-to-end credit memo process and serve as the primary lead for all invoice-related initiatives. This role is ideal for a tech-savvy problem solver who enjoys collaborating across functions to drive process improvements and meaningful change. You will act as a key liaison between internal departments and external customers to ensure billing accuracy and timely resolution of complex issues.

Location: Wilsonville, OR (Hybrid: 3 Days Onsite)

What You'll Be Doing

• Escalation & Resolution: Lead the resolution of billing escalations from collection teams, ensuring all SLAs are met and status updates are clearly communicated to customers.

• Data Research: Utilize SFDC (Salesforce) and SAP to investigate and resolve intricate billing discrepancies.

• Invoicing Excellence: Manage accurate and timely invoicing for electronic billing and unique customer requests, including the verification of billing addresses and POs.

• Credit Memo Management: Own the full lifecycle of credit memos-from initial submission (triggered by Sales or Support) to final delivery to the customer.

• System Integrity: Perform data verification in SFDC for VAT/Sales tax exemptions and ensure all customer billing contact data is accurate.

• Process Improvement: Document existing workflows, identify bottlenecks, and recommend automation or process enhancements.

• Cross-Functional Collaboration: Partner with Customer Support and offshore teams to identify root causes of recurring issues and implement long-term solutions.

• Testing & Reporting: Participate in UAT (User Acceptance Testing) for new company initiatives and prepare detailed customer statement reconciliations.

What You'll Bring to the Team

• Experience: 2+ years of professional experience in accounting, general ledger, bookkeeping, or account reconciliation.

• Technical Proficiency: 2+ years working with major ERP systems (SAP or Oracle) and SFDC. SAP billing and reporting experience is a significant plus.

• Analytical Skills: Advanced Excel capabilities (VLOOKUPs, Pivot Tables) and the ability to objectively analyze data to drive policy changes.

• Communication: Strong interpersonal skills with a proven ability to build relationships across different business units and offshore teams.

• Mindset: A self-motivated, detail-oriented professional who thrives in a collaborative, fast-paced environment.