Client Services Specialist

About the Role

Title: Client Services Specialist

Location: Edmond United States

Job Description:

It's fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

AHS Staffing is an industry leading healthcare staffing firm including nursing, allied, dialysis, and school-based staffing. AHS works diligently to understand the needs of their candidates to connect them with the best positions across the country. The AHS team's goal is to build long-term relationship through honesty and integrity, all while helping each candidate meet their career goals.

The Client Services Specialist is responsible for supporting and coordinating the full client submission process for assigned accounts. This role partners closely with client service managers and recruiters to ensure accurate, timely, and high-quality submissions that meet client requirements. The position requires strong attention to detail, organizational skills, and the ability to work effectively across multiple technology platforms.

The specialist will also monitor and analyze client needs, evaluate candidate presentations, identify discrepancies, and ensure follow-up with the production team. Success in this role requires a balance of task execution, client service, and collaboration within a fast-paced, deadline-driven environment.

What you'll do:

Submission and Data Management

• Coordinate, prepare, and validate submissions for assigned clients in compliance with client requirements.

• Review and analyze candidate presentations for accuracy, completeness, and alignment with client expectations.

• Manage and maintain data integrity across multiple VMS platforms and internal systems.

• Conduct critical proofreading of all client submission documents.

• Generate reports, queries, and documentation as needed to support client accounts.

Client and Recruiter Support

• Partner closely with recruiters and client service managers to ensure accurate and timely submissions.

• Identify and resolve issues in the submission process, escalating concerns when needed.

• Communicate effectively with internal and external stakeholders, adapting communication style to diverse audiences.

• Demonstrate working knowledge of clinical and hospital operations to better support client needs.

Technology and Systems

• Work within multiple technology platforms including VMS systems (e.g., VNDLY, WAND, Aya Connect, Workforce Solutions, ShiftWise, Fieldglass).

• Maintain proficiency in Microsoft Office Suite and other organizational tools.

• Learn and adapt quickly to new systems and workflows.

Quality, Compliance, and Confidentiality

• Ensure compliance with client, regulatory, and company standards.

• Use independent judgment to manage confidential information.

• Validate discrepancies, investigate variances, and ensure appropriate follow-up with production or compliance teams.

Operational Excellence

• Prioritize workflow effectively to meet submission deadlines.

• Maintain focus and accuracy in a fast-paced, quota-driven environment.

• Demonstrate a task-oriented mindset and strong drive for accuracy and success.

• Perform miscellaneous job-related duties as assigned.

Education:

• High School diploma

Required Qualifications

• Healthcare staffing experience

• Proficiency in Microsoft Office Suite

• Strong proofreading, data entry, and database management skills

• Ability to work effectively in a fast-paced, deadline-driven environment

• Demonstrated ability to manage confidential information with discretion

Preferred Qualifications

• Experience with VMS platforms (WAND, Aya Connect, Workforce Solutions, ShiftWise, Fieldglass, etc.)

• General knowledge of healthcare operations and terminology

• Bachelor's Degree in Business, Healthcare Administration, or related field

• Prior client services or account management experience in staffing or healthcare industries

Compensation:

• The expected base salary range for this position is $43,000 to $55,000 annually. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.

Location:

• While we as an organization are comfortable with a remote workforce, our preference is to have this individual working a hybrid schedule based in either our Frisco, TX office, or Edmond, OK office.

Qualified candidates must possess the physical and mental abilities necessary to perform the job's essential functions, with or without reasonable accommodation. Specific requirements may vary depending on the nature of the position. Applicants should be prepared to discuss their ability to meet these requirements during the interview process. A detailed job description outlining the physical and mental demands of the role will be provided upon request.

All AHSG companies, AHS Staffing, AHSA, and Trio Workforce Solutions are equal employment opportunity employers.