About the Role

Customer Care Representative

location COLUMBUS, Indiana, USA

22 USD - 23 USD/hour

Job Title: Administrator

Job Description

In this role, you will be responsible for processing dealer paperwork in compliance with customer service level agreements. You will also manage and update work orders using a third-party vendor system.

Responsibilities

• Process and manage invoices for customers.

• Utilize SAP to monitor work orders.

• Maintain open communication with dealers through timely email responses.

• Address dealer inquiries on rentals, invoices, quotes, and difficulties using the IVR system.

• Collaborate with the Fleet Services team to resolve processing issues.

• Generate and provide routine (daily and monthly) communications using SAP and Excel.

• Distribute and maintain PM notifications for dealers.

• Respond to client requests.

• Load work orders in SAP for the billing department.

• Communicate with dealers who are not compliant with contracted agreements.

Essential Skills

• 1+ year of administrative experience in the most recent role.

• Proficiency in invoicing software (SAP, Oracle, etc.) and Microsoft Outlook, Excel, and Word.

• Strong knowledge of Excel, including Pivot Tables and Formulas.

• Prior invoicing experience.

• Familiarity with processing purchase orders.

Additional Skills & Qualifications

• Experience in administrative assistance.

• Strong organizational and communication skills.

Work Environment

The work environment is a manufacturing facility that produces forklifts and industrial lift equipment. The individual will work 8 hours between 7 am and 5 pm, with a 1-hour lunch break. You will have your own cubical area. The role is hybrid, requiring in-office presence from Monday to Wednesday, with remote work on Thursday and Friday.

Job Type & Location

This is a Contract position based out of COLUMBUS, IN.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in COLUMBUS,IN.