Customer Service Specialist (QVC, 100% Remote)

About the Role

Title: Customer Service Specialist

Location: Kentucky Remote

Job Description:

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Your Opportunity, Your Team

Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. 

Where You'll Work

• This role is remote; job seekers must reside in Kentucky to be considered. You will work from home. 

What You'll Do

• Busy day handling our high volume of inbound customer inquiries

• Offer additional products on each customer interaction

• Assist customers with questions while personalizing the experience for each caller

• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data

• Opportunity for advancement and upward mobility across the entire QVC Group family of brands

• Report to an assigned Customer Service Supervisor

What You'll Bring

• Provide a distraction free work from home environment.

• 12+ months of service experience

• Learn and work in a virtual environment with a set schedule and structured day

• Communicate with a variety of customer styles, peers, and leaders

• Navigate multiple systems and screens

• Follow our computer system requirements

• Troubleshoot own technical problems (in partnership with IT when needed)

• Available to work weekends, holidays and additional hours

#LI-Remote

This is a remote position. 

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. 

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. 

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.