Diagnostic Scheduler - Veterans Evaluation Services

About the Role

Title: Diagnostic Scheduler - Veterans Evaluation Services

Location: United States

 Remote

Working time : Full-time

Job Description:

Maximus is currently hiring for Diagnostic Schedulers to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Diagnostic Scheduler is responsible for scheduling diagnostic appointments for veterans within time and distance guidelines set by the VA, working to find and negotiate appointments that are the most convenient for veterans as far as date and time of service and distance traveled, and communicating with facilities to ensure they have all necessary veteran information, pertinent billing information, and Doctor credentialing information pertaining to VES and its affiliates.

Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:

• Schedule veterans based on regional availability of facilities, availability of veterans, and VA expectations while utilizing mapping software and other tools.

• Prioritize scheduling based on VA and VES expectations.

• Act as a point of contact for facilities in order to certify that veterans are seen according to VES guidelines and in a timely manner.

• Access vendor websites and materials to coordinate shipping.

• Assist diagnostic management with reschedules while adhering to internal and VA guidelines.

• Ensure that all HIPAA standards are met throughout the scheduling and Claimant Appointment Packet (CAPS) process.

• Calculate mileage to safeguard the compensation of veterans for travel to Diagnostic appointments.

• Assist diagnostic uploaders with redundancy checks by cross referencing facility correspondence with VES databases to ensure all diagnostic results have been received.

• Assist add- on scheduler with last minute scheduling requests from the QA dept.

• Contact veterans via phone or email to ensure effective communication regarding cases when necessary.

• Provide assistance to various individuals in other VES departments directly in relation to specific VES cases.

• Maintain facility information and obtain up-to-date contact information for facilities in order to execute a cohesive scheduling process.

• Continuous monitoring of improvements in ICD10 coding, to certify that veterans are being seen for the correct diagnoses.

• This class is scheduled to begin on Monday, December 15, 2025, no alternate start dates are available.

• Ability to work a training schedule of 8am - 5pm CT Monday - Friday required

• Ability to commit to a one-month training with zero absences required

• Ability to work a schedule between 7am-6pm CT Monday - Friday required

• Proficient in MS Office Suite highly preferred

• Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.

• Must currently and permanently reside in the Continental US

• In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.

Home Office Requirements Using Maximus-Provided Equipment:

• Internet speed of 20mbps or higher required (you can test this by going to (www.speedtest.net)

• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

• Private work area and adequate power source

Minimum Requirements

• High School diploma or GED required.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.