Operations Support Specialist

About the Role

Operations Support Specialist (Contractor)

Remote - United States

Full time

job requisition id

Req_12467

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description:  

Amplify Tutoring launched in response to heightened student needs driven by disruptions in schooling and unfinished learning as a result of the COVID-19 pandemic.  High-dosage tutoring has gained national momentum as a proven research-based support to close achievement gaps for students. This is an opportunity to join an innovative team helping schools, districts, and states to scale high-impact tutoring programs and meet student needs. Amplify works in close partnership with districts and states on an array of tutoring initiatives, including: providing small group reading tutoring directly to district students through Amplify Tutors; providing tutoring materials, professional development, and program management for district-managed implementations; and providing high-impact tutoring consultancy services to support districts in designing their high-impact tutoring program. 

The Amplify Tutoring team is seeking a customer-focused Tutoring Operations Support Specialist to support critical operational functions, including real-time tutor support, scheduling coordination, and data management. This role ensures that full-service tutoring programs run smoothly and that tutors receive responsive support during live sessions.

Tutor SOS Support

Amplify Tutors engage with students virtually in real-time. There are situations that arise in which tutors need responsive support to ensure a consistent and high-quality tutoring experience for students. In this role, the Tutoring Operations Support Specialist will oversee Slack channels and other support mechanisms related to real time tutor needs. Examples of tutor needs include correcting a tutoring assignment on the fly on the tutoring platform and arranging a last minute substitute due to a personal emergency, among other things.

Ensuring the successful execution of full-service tutoring sessions is a critical function of this role. The Operations Support Specialist will coordinate across Tutoring Operations, Program Managers, and Tutor Coaches to resolve real-time issues and maintain program fidelity. 

Essential Responsibilities:

• Track and communicate tutor support status, issues, risks and decisions to management.

• Coordinate, organize, and prioritize multiple projects in a fast-paced environment to ensure timely delivery.

• Monitor Slack channels and provide responsive real-time support to tutors.

• Stay current on updates and quickly gain proficiency in new scheduling and operational tools.

Minimum Qualifications: 

• 1+ years of experience supporting operational processes in a service environment

• Strong proficiency in Excel and Google Sheets

• Proficiency in Google Workspace

• Strong verbal and written communication skills

• Ability to learn and adopt new tools and methods for data collection and reporting

• Experience managing self-directed projects

• Strong problem-solving skills 

Preferred Qualifications:

• Comfortable learning new tools and platforms

• Experience in statistics or data analysis

• Background in education or edtech (ideally in Business Data or Customer Support)

• Experience supporting process improvement or organizational change initiatives

• Advanced Google Sheets skills (e.g. (dynamic data imports, advanced formulas, Google Apps Scripts automation)

• Experience working in K-12 education

• Experience using Slack for cross-functional communication

• Strong teamwork and interpersonal skills

• Ability to thrive in a fast-paced, entrepreneurial service environment

Compensation:

The hourly rate range for this role is $19-$21. 

Amplify is an Equal Opportunity Employer.  Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. 

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected]. 

If you are selected for employment, a background check will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. 

Amplify is an E-Verify participant.