Senior Product Manager, Automation

About the Role

Title: Senior Product Manager, Automation

Location: United States

Job Description

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The Senior Product Manager supports the development of high-value automation opportunities across CenterWell segments, including Home Health, Primary Care, and Pharmacy. You will partner with teams to analyze workflows, uncover inefficiencies, and design human-centered, AI-enabled solutions that improve efficiency and experience. You will use data analysis and process mapping to define opportunity areas and leading indicators to measure success. You will contribute to scalable automation efforts and responsible AI adoption within a regulated healthcare environment. You will report to the Director, Product Automation.

You will work with CenterWell segment teams to identify and assess opportunities for automation that can improve operational efficiency and user experience. You will apply process mapping, journey mapping, and data analysis to highlight friction points and support the sizing and prioritization of opportunities. You will contribute to the development and validation of automation use cases, partnering with product, engineering, clinical, compliance, and operational partners. Additionally, you will help define leading indicators, monitors performance trends, and help refine solutions based on data and feedback. You will collaborate and apply human-centered design to ensure solutions meet user needs.

Use your skills to make an impact

Required Qualifications

• Experience: 3–5+ years of experience strategy, service design, process improvement, analytics, or automation-related roles.

• Process & Analytical Skills: Experience with process mapping (e.g., journey maps, swimlanes) and using data to identify inefficiencies and support opportunity development.

• Automation & AI Exposure: Knowledge of automation technologies (e.g., RPA, workflow tools) and familiarity with AI/ML or generative AI concepts.

• Healthcare Familiarity: Basic understanding of healthcare workflows, operations, or regulated environments (Home Health, Primary Care, Pharmacy preferred).

• Collaboration: Experience working with product, engineering, operations, or business teams.

• Human-Centered Mindset: Ability to translate user needs and feedback into applicable insights and solution ideas.

• Communication Skills: Experience communicating complex technical concepts to a variety of audiences.

Additional Information:

• Preference given to candidates in these locations, with expected in-office work as needed:

  • Boston, MA

  • Dallas/Fort Worth, TX

  • Fort Lauderdale/Miami/Orlando/Tampa, FL

  • Louisville, KY

  • Nashville, TN

  • New York, NY

  • Washington, DC

• Approximately 15% travel.

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Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.