Templates Specialist

About the Role

Templates Specialist

remote type

Remote

locations

Remote, United States

time type

Full time

job requisition id

REQ -1137

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION

This position is directly responsible for the maintenance, mapping, and upload of electronic and paper documents, and taking inbound calls regarding this departments responsibilities.  This position is responsible for conferring with account executives, account managers, onsite implementation managers, other client implementation employees, and clients to collect and implement requirements set by the internal and external clients.

WHAT YOU’LL DO:     

• Field calls and assist with discussions regarding Templates;

• Assist with escalation of issues and assist with clarification and provide advice for best practices;

• Use product knowledge and troubleshooting skills to resolve issues;

• Communicate effectively with external and internal customers to establish proper expectations;

• Map and Upload all electronic documents into DataTrak;

• Updating the mapping of documents to match DataTrak configuration;

• Uploading new and replacement electronic documents into DataTrak;

• Present DataTrak demos for clients and 3rd party vendors as needed;

• Provide training to internal and external clients on template changes;

• Collect feedback and make revisions to templates as requested;

• Updating templates in iPad systems as needed;

• Inspect and verify that all ABC required information is included on the Electronic Document for final approval and before uploading to DataTrak;

• Collect feedback and make revisions as requested;

• Assist with the cleanup of new and existing templates;

• Cross-train and communicate with Product Implementation; employees on template creation and the template workflow;

• Take calls from account executives, account managers, field support technicians, and clients to implement changes to the templates;

• Field questions pertaining to the clients’ member documents and templates;

• Provide daily and monthly reports for external teams as needed

• On-site support of EAE, template branding, and collection of feedback as needed;

• Provide updates on the progress of templates, order delivery status, current location, estimated delivery dates, etc;

• Stay current and knowledgeable on all ABC products;

• Attend scheduled training sessions;

• Participate in department meetings;

• Contribute to product development discussions;

• Works heavily with implementation teams, CM team, and EM team to identify needed documentation and the best format for the end-user application;

• Works with outside Vendors for optimum solutions for clients to ensure proper pricing and processes;

• Ensures cross-team and cross-department cooperation;

• Perform other duties as assigned by the manager or management;

• Regular and reliable attendance required.

WHAT YOU’LL NEED: 

• Must type 40 WPM

• 1 Year experience with DataTrak or equivalent

• Knowledge of iSeries 870, CRM, ServiceNow, Microsoft Office Suite products, Outlook, Adobe Creative Suite, and DataTrak.

• Excellent organization, communication, phone, and writing skills with a passion for good design and strong attention to detail

• Ability and desire to learn complex systems quickly

• Strongly developed analytical and troubleshooting skills

• High proficiency in documentation tools such as Adobe Suite and OneNote

• Must be dedicated to be available on call 24/7

• Must be customer-focused and service-oriented

• Must be able to organize, prioritize, multi-task and complete work with multiple deadlines

• Must be able to work effectively under frequent interruptions and changing requirements

• Must keep the designated work area clean and free of possible distractions

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree or work experience equivalent (2 years)

• Computer skills in the Windows environment

• Some previous Adobe InDesign, Adobe PageMaker, and Adobe Acrobat Experience (preferred but not required).

BASIC SKILLS

• Ability to problem solve using deductive reasoning skills in a timely manner

• Basic skills, including but not limited to addition, multiplication, and division of whole numbers, decimals, and fractions

• Flexibility and adaptability to frequent change

Employee may be required to furnish mobile services and devices necessary to receive business communications continually, including voice, text, email, and the ability to connect to ABC’s enterprise email server.

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $18.50 USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!