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About the Role

Title: Intake Support Specialist

Location: Remote (United States)

Department: Intake

Job Description:

Job Responsibilities:

Handle all incoming corrections-related calls and manage ongoing tasks.
Process and manage all leads, ensuring timely follow-ups.
Monitor systems for client release dates and take appropriate action.
Schedule and coordinate calls, assigning them to intake specialists as needed.
Make contact with leads upon their release date and address any additional needs they may have.
Send information to an intake specialist for application filing once contact is made with a client.
Oversee all existing tasks related to client needs.
Perform other tasks as required to support the needs of clients effectively.

Requirements:

Proven experience in an administrative role.
Excellent verbal and written communication skills.
Ability to manage a fast-paced work environment.
Strong interpersonal skills and a friendly, approachable demeanor.
Proficiency in Google Workspace.
Ability to multitask and prioritize tasks effectively.
Reliable internet connection for remote work.
High school diploma or equivalent.

Preferred Qualifications:

Experience working in a remote or virtual office environment.
Knowledge of virtual phone systems and online scheduling software.

Schedule:

8 hours per day, 5 days a week, occasionally available overtime

Benefits:

Remote first policy
Large responsibility from the start
The ability to ascend within the company
A team of creative, transparent entrepreneurs driven to accomplish our mission

18:T673,'5':192 '8':188 'abil':128,149,209 'accomplish':223 'action':51 'addit':74 'address':72 'administr':120 'applic':86 'approach':143 'appropri':50 'ascend':211 'assign':56 'avail':197 'benefit':199 'call':27,55 'client'

Call Handling Jobs

Mindset

Intake Support Specialist