Intake Support Specialist

About the Role

Title: Intake Support Specialist

Location: Remote (United States)

Department: Intake

Job Description:

Job Responsibilities:

• Handle all incoming corrections-related calls and manage ongoing tasks.

• Process and manage all leads, ensuring timely follow-ups.

• Monitor systems for client release dates and take appropriate action.

• Schedule and coordinate calls, assigning them to intake specialists as needed.

• Make contact with leads upon their release date and address any additional needs they may have.

• Send information to an intake specialist for application filing once contact is made with a client.

• Oversee all existing tasks related to client needs.

• Perform other tasks as required to support the needs of clients effectively.

Requirements:

• Proven experience in an administrative role.

• Excellent verbal and written communication skills.

• Ability to manage a fast-paced work environment.

• Strong interpersonal skills and a friendly, approachable demeanor.

• Proficiency in Google Workspace.

• Ability to multitask and prioritize tasks effectively.

• Reliable internet connection for remote work.

• High school diploma or equivalent.

Preferred Qualifications:

• Experience working in a remote or virtual office environment.

• Knowledge of virtual phone systems and online scheduling software.

Schedule: 

• 8 hours per day, 5 days a week, occasionally available overtime 

Benefits:

• Remote first policy

• Large responsibility from the start

• The ability to ascend within the company

• A team of creative, transparent entrepreneurs driven to accomplish our mission