Administrative Specialist (Advocates)

About the Role

Title: Administrative Specialist- Psychiatry Team

Location: Framingham United States

Job Description:

Overview

Rate: $22/hr

The Administrative Specialist within the Psychiatry team works closely with the providers, nurses and medical assistants to create a customer-friendly experience for clients receiving psychiatry services via a virtual platform. The Administrative Specialist also ensures that the general business functions, such as scheduling, appointment reminders, and keeping provider calendars updated are completed to allow services to function smoothly and efficiently.

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions from our staff.

Minimum Education Required

High School Diploma/GED

Shift

First Shift

Additional Shift Details

Monday-Friday 9-5 They could eventually be remote, but until we see how the role goes they will be in Framingham at 1094. Someone who is available to be in person, with the opportunity to move to hybrid in the future.

Responsibilities

• Proficiently navigates the zoom platform

• Virtually greets clients in a helpful, friendly and approachable manner.

• Updates contact information, verify insurance, and collects co-payment.

• Respond to and direct telephone and email inquiries promptly.

• Schedule ongoing appointments for providers.

• Provide clerical and administrative support to providers.

• Contact appropriate department and/or personnel in cases of an emergency.

Qualifications

• Must have a high school diploma or equivalent degree. Psychology and social work students are strongly encouraged to apply!

• Must have valid driver's license and access to auto.

• Excellent written and verbal communication.

• Excellent customer services and communication skills. Bilingual candidates encouraged to apply!

• Comprehensive computer knowledge.

• Must hold a valid driver's license and access to an operational and insured vehicle.

• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.