Bilingual Spanish Customer Support Virtual Assistant

Job description

IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.

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B-CPT-9520 Bilingual Spanish Customer Support VA

REQUIRED SERVICE: Business Support

REQUESTED EXPERIENCE TIER LEVEL: Junior Level

MIN. HOURS/WEEK: 10 hours/week

SHIFT TIME ZONE: EST

SHIFT HOURS: TBD

SHIFT DAYS: TBD

Number of VAs: 1

GENDER PREFERENCE: N/A

LANGUAGES SPOKEN/PREFERENCE: English and Spanish

ACCENT PREFERENCE: Neutral

REGION PREFERENCES: N/A

RESPONSIBILITIES:

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels in Spanish and English

• Provide accurate information about products, services, policies, and procedures

• Troubleshoot and resolve customer issues with empathy and efficiency

• Document customer interactions and maintain detailed records in the CRM system

• Collaborate with internal teams to escalate and resolve complex issues

• Maintain a high level of product knowledge to provide informed support

• Meet performance metrics including response time, resolution rate, and customer satisfaction

• Identify recurring issues and suggest improvements to enhance customer experience

• Stay updated on company policies, system updates, and service changes

• Uphold a professional and courteous demeanor in all customer interactions

QUALIFICATIONS:

• Fluent in Spanish and English, both written and verbal

• Previous experience in customer service or support roles preferred

• Strong communication and interpersonal skills

• Ability to multitask and manage time effectively

• Familiarity with CRM systems and support tools is a plus

• Problem-solving mindset with attention to detail

• Availability to work flexible hours, including weekends or holidays if needed

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates

• Weekly payments

• Annual rate increase (based on performance)

• Paid time off

• Paid holidays

• Various open roles are available

• Free training and upskilling

• Constant support and guidance from managers and mentors

• Clear schedules and guidelines

• A vibrant community always ready to support you

• And more!