Program Coordinator, Physician Operations

About the Role

Title: Program Coordinator, Physician Operations

Location: Boston MA United States

time type: Full time

job requisition id: RQ4040370

Job Description:

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Monday - Friday 8:30am to 5pm

The Program Coordinator, Physician Operations will report to the Director of Physician Operations and Academic Affairs of MGB Radiology. This position is responsible for a variety of tasks including HR onboarding of clinical and research faculty and trainees; monitoring of credentialing and payor enrollment; Harvard Medical School appointments and promotions; and visa processing. MGB Radiology is a dynamic department which employees over 400 clinical Radiologists who interpret over one million radiology exams each year, providing care to patients at numerous locations located across eastern Massachusetts.

Qualifications

Key Roles & Responsibilities

Credentialing and Enrollment

• Work closely with Central Credentialing Office to initiate and track credentialing of new physicians, both attendings and trainees

• Initiate ad hoc cross-credentialing and privilege expansion requests and see through to approval

• Support physicians in the re-credentialing process and provide documentation from departmental records as requested

• Ensure Brigham and Women's Physicians Organization (BWPO) payor enrollment team is apprised of new requests to payor enroll physicians and track progress toward full enrollment

• Keep Director of Medical Staff Credentialing informed of issues that arise during the credentialing and enrollment processes

Visa Processing

• Work alongside other Program Coordinators to complete departmental intake paperwork for new visa requests and submit to the Office for Global Professional and Scholars (GPS)

• Track visa requests in Visa Manager, respond to questions from GPS, and keep visa applicants apprised of progress toward approval

• Work with current physicians and researchers to renew and/or amend visas as necessary

HR Onboarding

• Submit New Hire paperwork to Human Resources for all incoming physicians

• Keep HR informed of anticipated changes in start dates due to unforeseen delays in onboarding

• Draft and submit offer letter addendums as necessary

Harvard Medical School Appointments and Promotions

• Work with hiring managers to draft job advertisements and post to relevant online and print job boards. Track postings and ensure they are renewed or cancelled in a timely manner.

• Input required data in HMS search portal for all external searches

• Submit new hire paperwork in Harvard PeopleSoft for all new research fellows and associates

• Manage the annual reappointment processes for all researchers and term faculty appointments

• Work alongside with Director to prepare paperwork (including soliciting all external letters of reference and following up as necessary) for discussion of Harvard promotion nominees at Radiology HMS Executive Committee meetings and for subsequent submission to HMS Faculty Affairs. Respond to requests for edits to nomination materials throughout the promotion process and keep nominees apprised of progress

Other Responsibilities

• Provide employment and credentialing verification to outside requestors

• Assist in any special projects or ad hoc requests for physician data as assigned

• Other ad hoc responsibilities as requested by Radiology Management

Qualifications

• Bachelor's Degree preferred

• Minimum of 3-5 years of administrative or program support experience

• Mass General Brigham or similar industry experience a plus

Knowledge, Skills & Abilities

• Ability to communicate effectively, both orally and in writing

• Ability to exercise sound judgment with diverse constituents

• Ability to appropriately prioritize tasks and shift focus as priorities change

• Must be able to work independently and complete tasks in a timely manner

• Strong organizational skills and detailed-oriented to a fault

• Resourceful with diverse computer systems

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly (67-100%)

• Lifting Occasionally (3-33%) 20lbs - 35lbs

• Carrying Occasionally (3-33%) 20lbs - 35lbs

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly (67-100%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

45 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.78 - $31.08/Hourly

Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.